Fanny Arhainx
@fannyarhainx
Bilingual project coordinator driving operational efficiency and team performance.
FranceWhat I'm looking for
I am a bilingual (English/French) project coordinator with over five years' experience in fast-paced international hospitality and entertainment environments, focused on organization, communication, and measurable process improvements.
I have led teams across major attractions—Universal Orlando Resort, SeaWorld, and Walt Disney World—managing retail and wardrobe operations, recruiting and training staff, and launching logistics projects that produced significant cost savings.
My achievements include improving customer satisfaction by 45%, contributing to a logistics launch yielding annual savings of $1 million, and tracking KPIs and budgets to identify operational gaps using BI tools.
I am proactive, solutions-oriented, and committed to fostering team growth through mentoring and continual process optimization, eager to support structured project delivery and strategic initiatives.
Experience
Work history, roles, and key accomplishments
URSolved complex operational challenges in a high-volume retail environment generating $100,000+ daily sales; increased customer satisfaction by 45% through service standard implementation and tracked KPIs to drive improvements.
URLed recruitment and training of laundry staff and launched a logistics project that delivered $1M annual savings; implemented knowledge-sharing tools and retention initiatives reducing turnover below forecast.
URConducted shift meetings, delivered new hire orientation, and implemented quality checks to improve downtime efficiency and maintain operational standards across wardrobe operations.
SEAssistant Supervisor
SeaWorld
Jan 2020 - Jan 2021 (1 year)
Led daily operations of multiple retail locations, managed merchandise receiving and presentation, and maintained leadership presence to resolve escalations and optimize store performance.
WRCustomer Care Specialist
Walt Disney World Resort
Jan 2018 - Jan 2019 (1 year)
Resolved ticketing and technology issues in a high-volume environment and delivered guest service aligned with Disney standards, earning 30+ cast recognitions for service excellence.
Education
Degrees, certifications, and relevant coursework
TIToulouse School of Management - IAE
Master of Business Administration, Business Administration
Completed a Master of Business Administration with studies concluding in 2025.
Certificate, Project Management
Completed the Google Project Management Certificate with Asana in 2025.
UCUniversity of Central Florida, Rosen College
Bachelor in Marketing, Marketing
2014 - 2017
Completed a Bachelor in Marketing at University of Central Florida, Rosen College from 2014 to 2017.
TUTrine University
Bachelor in Hospitality Management, Hospitality Management
2014 - 2017
Completed a Bachelor in Hospitality Management at Trine University from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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