Falak Zahra

- Provide escalated support to merchants on tax-related issues, including billing taxes, sales taxes, and Shopify Payments.
- Process documents, resolve calculation issues, and record bugs for the product teams, ensuring a seamless merchant experience.
- Act as a liaison between merchants and product teams to find resolutions and workarounds for various tax setup and running issues.
- Ensure the a

• Collaborated with 3 other developers as part of The Collab Lab's final cohort.
• Built an interactive, smart shopping list app that assess a user's shopping habits and predicts a user's future behavior by calculating the average interval between purchases.
• Utilized React for UI development and Firebase for database and hosting.
• Documented detailed pull requests, code reviews, and resolved m

- Assisted Apple in maintaining strong relationships with customers by quickly assessing their technical needs, offering them sincere and genuine advice, and providing them with a solution on the spot.
- Completed a range of focused support and service tasks such as performing initial triage when checking customers in and providing in-depth troubleshooting when in a scheduled reservation with them

- Turned visitors into loyal Apple customers by creating energy and excitement around Apple products in every interaction, providing customers with the right product, service, and solution.
- Conversed freely and comfortably with small groups and with individual customers uncovering individual needs and followed through with matching those needs with enlightening solutions.
- Delivered great custo

- Executed and followed up with all administrative requirements governed by regulatory and standard operating practice guidelines, including conducting various audits, reporting analysis, and participating in multiple programs.
- Provided leadership and compliance training as Chair of the Safety Team to various teams and departments throughout the store to maintain the safety of internal and exte

- Prepared, verified, reconciled, and finalized daily end-of-day business transactions and ensured proper entry of each transaction into Walmart’s financial record system.
- Identified discrepancies and used established guidelines to select appropriate action partnering with other department managers when applicable to find a course of action.
- Ensured that internal and external stakeholders ha

Accredited by WES (World Education Services) Canada.