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Faizal Hasan

@faizalhasan1

Technical Business Analyst at DTCC delivering Snowflake data solutions and an AI-powered chatbot.

At DTCC, I lead business analysis for ITP, a Snowflake-based enterprise data warehouse supporting post-trade and pre-settlement data. My work includes translating requirements into user stories and delivery plans, and analyzing data with SQL and Snowflake; data-quality work contributed to a 14% reduction in post-deployment defects.

I partnered with Engineering on Snowflake data sharing and Kafka ingestion, reducing processing time from 90 minutes to 5 minutes. I also drove delivery of IVA, an AI-powered Snowflake chatbot for natural-language access to ITP data, which achieved 96%+ query accuracy.

Previously, at Veritas Software Technologies LLC, I improved operational processes and designed workflows using Visio. At Concentrix Technologies and Datazoic Machines Pvt, I supported enterprise products and customers, including PRISM CRM.

Experience

Work history, roles, and key accomplishments

Current

Technical Business Analyst

Current

DTCC

Jan 2025 - Present (1 year 9 months)

Lead end-to-end business analysis and requirements management for the ITP, supporting a Snowflake-based enterprise data warehouse. Drive data integration, platform modernization, and AI-enabled innovation, achieving significant reductions in processing time and post-deployment defects.

SQL Snowflake Kafka REST APIs Data Warehouse Data Governance Data Integration Data Quality Agile Scrum Jira Confluence UAT AI Chatbot MCP Servers

Business Operations Analyst

Veritas Software Technologies LLC

Jan 2022 - Nov 2024 (2 years 10 months)

Partnered with product and go-to-market teams to define feature rollout plans and support product releases. Implemented process improvements, reducing operational delays by 30%, and designed 100+ process workflows using Visio.

Process Improvement Stakeholder Management UAT Microsoft Visio Workflow Design Product Release OKRs Business Strategy

Technical Support Engineer (Enterprise)

Concentrix Technologies

Jun 2021 - Dec 2021 (6 months)

Delivered enterprise support for Veritas products, specializing in data backup, recovery, and cloud environments. Provided support via calls and remote sessions.

Data Backup data recovery AWS Exchange Enterprise Support Remote Support

Product Support Specialist

Datazoic Machines Pvt

Feb 2020 - May 2021 (1 year 3 months)

Provided L1 product support for PRISM CRM, troubleshooting frontend and SQL-based backend issues. Analyzed support trends to reduce repeat tickets by 20% and served as a functional consultant for client walkthroughs.

SQL CRM Troubleshooting Customer Support Functional Consulting Data Management