Fahad Shah

Developed and maintained web applications using .NET technologies, worked with Oracle databases, and designed RDLC reports. Built and integrated REST APIs, automated workflows with Python, and integrated biometric devices.

Provided high-priority technical support to enterprise customers on Motive's AI-powered fleet management platform. Troubleshot complex issues involving telematics hardware, connectivity, and integrations, and served as an escalation point.

Delivered advanced technical support and solutions to mid-sized and commercial clients, resolving complex issues and ensuring a seamless platform experience.

Provided efficient technical support for Motive's hardware and software products, troubleshooting issues and guiding customers through setups. Collaborated with internal teams to improve product performance.

Developed and maintained web applications using .NET Core and related frameworks. Collaborated with cross-functional teams, optimized performance, and integrated APIs and databases.

Delivered technical support via email, chat, text, and phone to resolve internet connectivity issues. Addressed customer inquiries across billing and technical departments and utilized platforms such as Splynx, Verizon, T-Mobile, and Inseego.

Handled customer inquiries, monitored operations, and maintained workflow efficiency. Leveraged CRM tools such as Subivi to optimize support processes and delivered timely resolutions.

Bachelor of Science in Computer Science from Riphah International University, Islamabad, from 2020 to 2024.

Intermediate in Computer Science from Punjab Group of Colleges D-9, Rawalpindi, completed in 2020.