In my current Community Management & Technical Support Specialist role, I respond to real-time technical inquiries for a digital community of 500+ members, with a 98% satisfaction rating. I use ticketing systems and CRM workflows to track interactions and resolve technical cases.
I’ve also supported telehealth operations by diagnosing Wi-Fi connectivity and network latency issues, and documented patient data in the CRM. In a separate project, I developed a remote access support manual covering Wi-Fi diagnostics, VPN troubleshooting, and OS configuration.
