At NationalHospitalInsuranceFund, I lead end-to-end CRM implementation, from gathering cross-functional requirements to coordinating execution and delivering user training.
I manage stakeholder communications across calls, email, and social media, and analyze customer feedback to improve service delivery. I also resolve complex complaints while maintaining compliance with SOP documentation standards.
Previously, I worked in registration and compliance at NationalHospitalInsuranceFund, supporting employer compliance and preparing reports. At NestleFoods(K)Ltd, I pursued business leads, negotiated client deals, and prepared sales performance reports.
