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Estevan Acevedo

@estevanacevedo

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Product designer specializing in intuitive user experiences and client success.

United States

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What I'm looking for

I seek a collaborative environment that values innovative design and user-centric solutions.

As a product designer with a strong foundation in engineering and client success, I have successfully shipped high-impact features across SRAM AXS and RockShox. My expertise lies in creating intuitive, systems-level experiences that bridge hardware and software, ensuring that every design I produce is rooted in inclusivity, feasibility, and empathy.

One of my notable achievements includes rebuilding Trailhead across mobile and desktop platforms, which supported over 100K new user accounts. This initiative not only reduced setup-related tickets but also increased app store ratings by two stars. I am dedicated to removing friction, elevating clarity, and crafting tools that feel both powerful and invisible, as demonstrated in my work on the Flight Attendant app, where I designed core UX to enhance user interaction through real-time feedback.

In my previous roles, I have led inclusive usability studies, shaped internal design rituals, and fostered a culture of clarity and craft within my teams. My commitment to ethical design and accessibility drives my passion for creating user experiences that empower and inspire.

Experience

Work history, roles, and key accomplishments

Product Designer

SRAM

Jan 2022 - Present (3 years 7 months)

Shipped high-impact features across SRAM AXS and RockShox, shaping rider-facing experiences on iOS, Android, and web. Rebuilt Trailhead across mobile and desktop, supporting 100K+ new user accounts, reducing setup-related tickets, and increasing app store ratings by 2 stars.

Interaction Design Prototyping Inclusive UX Ethical Design Data Visualization Information Architecture Gamification UX Writing Agile Methodologies

Support Engineer

Paradox

Jan 2021 - Present (4 years 7 months)

Collaborated cross-functionally to debug, document, and support new platform features. Authored clear internal product documentation and mentored junior engineers.

Cross Functional Collaboration Debugging Documentation Mentorship Technical Support Problem Solving Communication Training Team Leadership

Solutions Engineer

Vev

Jan 2020 - Present (5 years 7 months)

Built reusable UI components in React and Firebase for a collaborative design tool. Resolved deployment and front-end issues for enterprise clients using Netlify.

React Firebase UI Components Netlify Deployment Technical Support Slack Enterprise Solutions Troubleshooting

Client Success Specialist

Indeed

Jan 2019 - Present (6 years 7 months)

Troubleshot and provided clients and sales teams with technical and product support to reduce client churn. Coached junior team members, improving onboarding and knowledge sharing.

Technical Support Product Support Troubleshooting Coaching Onboarding Knowledge Sharing Sales Support Customer Service Communication

Education

Degrees, certifications, and relevant coursework

General Assembly

UX Design Immersive, UX Design

Completed an intensive program focused on user experience design principles and practices. Gained hands-on experience in various stages of the design process, from research to prototyping.

Shift Nudge

Interface Design Course, Interface Design

Undertook a specialized course in interface design, enhancing skills in creating intuitive and visually appealing user interfaces. Focused on best practices for digital product design.

University of Arizona

B.S. Molecular & Cellular Biology, Molecular & Cellular Biology

Acquired a strong scientific foundation in molecular and cellular biology. Developed analytical and problem-solving skills through rigorous coursework and laboratory experiences.

University of Arizona

B.A. Philosophy, Philosophy

Engaged in critical thinking and logical reasoning through the study of philosophy. Developed strong communication and argumentation skills, applicable to diverse problem-solving scenarios.