Open to opportunities

Esha Hussain

@eshahussain

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Freelance Brand Ambassador and Administrator with a passion for service.

Zimbabwe

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What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

I am a dedicated freelance Brand Ambassador and Administrator currently balancing my studies at Queen Mary University. My experience in customer service has equipped me with exceptional interpersonal and problem-solving skills, allowing me to create memorable guest experiences. I thrive in fast-paced environments and am committed to delivering outstanding service.

Throughout my career, I have successfully hosted prestigious events, provided tailored tutoring, and managed administrative tasks in a property agency. My adaptability and teamwork skills have enabled me to excel in various roles, ensuring that I contribute positively to team goals and maintain high standards of service.

As I continue to grow professionally, I am eager to leverage my skills in a customer service role that values creativity and collaboration. I am passionate about fostering inclusive environments and enhancing guest satisfaction through effective communication and a commitment to excellence.

Experience

Work history, roles, and key accomplishments

Current

Event's Host / Brand Ambassador

Current

REGO Group/ SBEM

Jun 2024 - Present (11 months)

Provided efficient and professional customer service at prestigious events, including acting as a Digital Check Pass Host for Salesforce at the ExCeL Centre. Assisted with guest experience and event operations for large gatherings and supported charity events by distributing raffle tickets and assisting with auctions.

Customer Service Hospitality Communication Multitasking

Current

Property Administrator

Current

Henleys Estate Agents

Aug 2022 - Present (2 years 9 months)

Managed administrative tasks in a fast-paced environment, including booking appointments for viewings and valuations and maintaining organised physical and digital filing systems for lettings and sales documents. Handled client calls regarding maintenance issues and property inquiries, demonstrating excellent communication and interpersonal skills in both verbal and written correspondence while ma

Administrative Support Document Management Customer Service Communication Client Management Appointment Management Microsoft Office Confidentiality

Current

Private Tutor

Current

Self Employed

Jun 2022 - Present (2 years 11 months)

Developed personalised lesson plans and provided targeted preparation for KS1, GCSE, and A-Level exams across various subjects including English, Maths, Economics, Politics, and Sociology. Fostered critical thinking and analytical skills while offering continuous feedback and support to help students improve academic performance and achieve high grades.

Lesson planning Critical Thinking Communication Feedback Subject Matter Expertise

Tutor

St John's Church

Sep 2021 - Present (3 years 8 months)

Tutored students aged 8-16 with learning difficulties in Maths and English, tailoring sessions to individual needs and aiding with homework. Utilised different teaching approaches, including reward systems, and demonstrated flexibility in handling tasks such as creating assessments.

Communication Assessments Math English

Team Leader

Burst the Bubble Youth Campaign

Jul 2021 - Present (3 years 10 months)

Led a social media team for a youth campaign, utilising content creation to market the initiative and recruit ambassadors to raise awareness of global issues. Managed deadlines for media campaign scriptwriting and developed social media content ideas under pressure, demonstrating effective leadership and time management skills.

Team Leadership Social Media Marketing Content Creation Campaign Management Time Management Communication Marketing Strategy

Student Mentor

Stepping Stones Mentoring Programme

Sep 2019 - Present (5 years 8 months)

Guided pupils aged 10-11 through their transition to secondary school, providing academic support, setting goals, and offering advice. Demonstrated a positive and supportive attitude, focusing on student wellbeing and handling vulnerable situations with empathy and compassion to support their academic and personal development.

Mentoring Communication Empathy Goal Setting Counselling Child Support

Education

Degrees, certifications, and relevant coursework

Queen Mary University

Activities and societies: Active member of the Cinema Society at Queen Mary University, where I engage in film discussions, attend screenings, and contribute to organising events that explore diverse cinematic genres and industry trends. Organised a highly successful film screening event that attracted over 30 students, fostering a deeper appreciation for international cinema and encouraging community engagement.