Erin Sullivan

I’m a QA specialist with 5+ years of testing experience and 12 years in B2B SaaS and client-facing roles, and I bring a practical, customer-first quality mindset to every release. I’ve built QA processes, strengthened defect prevention, and made sure teams move quickly without sacrificing reliability.

At FIVE x 5 Solutions, I established and implemented a rigorous QA process “from the ground up,” which resulted in two consecutive years of defect-free deployments. I revamped and scaled Jira projects, led comprehensive test planning (including regression and user acceptance testing), and supported seamless deployments while adhering to strict federal/state and FDA compliance and GAAP financial standards.

As a Manual QA Engineer and later as a Technical Project Manager, I served as the primary technical escalation point for development and support, resolving 7000+ escalated tickets with a 100% CSAT rating and a 7 min avg response time. I also led major migrations to AWS and handled over 90% of client data fixes, upholding data integrity with a 100% customer satisfaction rate—always pairing strong execution with clear communication through release notes, training, and documentation.