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Erin Steele

@erinsteele

Message

Digital Content Coordinator at Union County, leading a countywide accessibility initiative for 1,600+ employees.

United States

Message

At Union County, I manage large-scale website migration projects and lead the county’s digital accessibility initiative, guiding more than 1,600 employees toward compliance and inclusive design.

I also develop countywide web standards and best practices. I work with departments to align content with public needs and use web and social media analytics to inform strategy and optimize engagement.

At Mecklenburg County, I consulted on website enhancements tied to customer service and departmental needs, represented LUESA in enterprise upgrades and website migrations, and supported websites and branding for Work Green, the State of the Environment Report and Livable Meck.

Earlier, I managed updates to University of Alabama Division I sports websites and created online marketing campaigns. At Apple, I provided technical support and one-on-one training, coordinated repairs, and handled high-priority service issues.

Experience

Work history, roles, and key accomplishments

Current

Digital Content Coordinator

Current

Union County

Jan 2021 - Present (5 years 10 months)

Managed large-scale website migration projects and led the County's digital accessibility initiative, guiding over 1,600 employees toward compliance and inclusive design. Developed countywide web standards and collaborated with departments to align content with public needs.

Web Content Management Digital Accessibility Web Analytics Social Media Analytics Project Management Collaboration

Environmental Outreach Coordinator

Mecklenburg County

Jan 2014 - Jan 2021 (7 years)

Consulted with division directors and staff on website enhancements tied to customer service and departmental needs. Represented LUESA in enterprise upgrades and website migrations and served as the agency's resource for internal and external communications.

Web Content Management Stakeholder Management Communication Skills Branding Project Management

Genius Administrator & Family Room Specialist

Apple Inc.

Jan 2010 - Jan 2013 (3 years)

Coordinated daily computer repairs with timely customer follow-up and managed service-part inventory. Provided personalized technical support and one-on-one training for Apple's small devices, and consistently earned high NetPromoter feedback.

Technical Support Customer Service Inventory Management Training Communication Skills

Computer Support Specialist

University of Alabama

Jan 2009 - Jan 2010 (1 year)

Provided guidance on Apple computer purchases and resolved Mac OS software problems through in-person diagnostics and troubleshooting.

Technical Support MacOS Troubleshooting Customer Service

Web Maintenance Intern

University of Alabama

Jan 2005 - Jan 2009 (4 years)

Managed and updated all Division I sports websites, improving access to team information. Coordinated with media, coaches, and athletes, and created online marketing campaigns for national award contenders.

Web Content Management HTML CSS Marketing Coordination