Erika Roque
@erikaroque
Data-driven operations professional optimizing workflows through analytics, KPIs, and quality control.
PeruWhat I'm looking for
I’m a data-oriented operations professional focused on operational analytics, workflow optimization, and operational quality control across commercial and operational systems. In my recent work, I validate operational datasets and transactional records within ERP systems, monitor operational KPIs and SLA metrics to identify inefficiencies, analyze operational incidents, and coordinate cross-team resolution.
I bring ISO-driven quality management experience, including workflow documentation and quality processes aligned with ISO 9001, plus root-cause analysis for operational deviations. With advanced Excel and Power BI, I build performance reports and operational dashboards and support continuous improvement initiatives centered on efficiency and data accuracy.
Experience
Work history, roles, and key accomplishments
Commercial Operations Assistant
Elise S.A.C.
Jan 2024 - Present (2 years 6 months)
Validated operational datasets and transactional records in ERP systems, and monitored operational KPIs and SLA metrics to identify inefficiencies. Analyzed operational incidents, coordinated cross-team resolution, and produced performance reports and operational dashboards.
Commercial Coordinator
Envolturas Perú S.A.C.
Jan 2023 - Jan 2024 (1 year)
Developed KPI reporting frameworks for operational performance tracking and documented workflows and quality processes under ISO 9001 standards. Conducted root cause analysis for operational deviations and coordinated multi-team operations to ensure compliance with internal processes.
Commercial Analyst
Envolturas Perú S.A.C.
Jan 2022 - Jan 2023 (1 year)
Managed operational data validation in ERP systems, analyzed operational metrics, and produced performance reports. Implemented process controls to standardize workflows and improve consistency across operational activities.
Education
Degrees, certifications, and relevant coursework
Zegel IPAE
Strategic International Business Management, International Business Management
Studied Strategic International Business Management at Zegel IPAE.
IM Consulting
ISO 9001 Internal Auditor, Quality Management (ISO 9001)
Completed training as an ISO 9001 Internal Auditor at IM Consulting.
Universidad Continental
Project Management, Project Management
Studied Project Management at Universidad Continental.
Availability
Location
PeruAuthorized to work in
Job categories
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