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Eric Miller França

@ericmillerfrana

Operations Analyst at Votorantim Cimentos, optimizing transportation routes and monitoring logistics KPIs across industrial operations.

Brazil

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What I'm looking for

I'm particularly interested in remote opportunities in Operations, Supply Chain, Logistics Technology, and Business Operations, where I can contribute to international teams and help businesses improve efficiency, performance, and customer experience.

At Votorantim Cimentos, I planned and optimized transportation routes and monitored logistics KPIs in an industrial logistics environment. I analyzed operational data to identify inefficiencies and support planning decisions.

At Mercado Livre, I supported the launch and expansion of a logistics service center, scaling daily processing capacity from 5,000 to 40,000 packages. I contributed to a 32.9% improvement in operational productivity through process optimization and performance management.

As a Logistics Operations Analyst at Mercado Livre, I analyzed KPIs, used Lean and Six Sigma methodologies, and conducted root cause analysis to support process improvements. I also developed technical training programs for operational teams.

My experience spans logistics, transportation planning, last-mile delivery, and inventory operations. I'm expanding my analytical skills in SQL, Python, and business intelligence, and I'm particularly interested in remote opportunities in Operations, Supply Chain, Logistics Technology, and Business Operations.

Experience

Work history, roles, and key accomplishments

Planning Analyst

Votorantim Cimentos

Aug 2025 - Sep 2026 (1 year 1 month)

Responsible for transportation planning, route optimization, and operational performance monitoring in a large-scale industrial logistics environment.

Transportation Planning Route Optimization Supply Chain Operations KPI Analysis SAP TMS Data Analysis Process Improvement

Logistics Operations Supervisor

Mercado Livre

Jan 2023 - Sep 2024 (1 year 8 months)

Led last-mile logistics operations, transportation planning, and operational performance management at Mercado Livre's Itapetininga Service Center. Supported the launch and expansion of a logistics service center, scaling daily processing capacity from 5,000 to 40,000 packages.

Operations Management Last Mile Delivery Supply Chain Team Leadership KPI Management Process Improvement Logistics Analytics

Logistics Operations Analyst

Mercado Livre

Nov 2021 - Dec 2022 (1 year 1 month)

Analyzed operational KPIs to identify performance gaps and recommend improvements in productivity, service quality, and process efficiency. Supported continuous improvement projects using Lean and Six Sigma methodologies.

Operations Analysis KPI Monitoring Lean Six Sigma Root Cause Analysis Continuous Improvement Process Optimization

Logistics Operations Assistant

Mercado Livre

Jun 2020 - Nov 2021 (1 year 5 months)

Supported route planning, validation, and optimization for last-mile delivery operations. Coordinated daily routing activities and collaborated with operational teams to improve transportation efficiency.

Route Planning Logistics Operations Last Mile Delivery SLA Monitoring Transportation Optimization

Logistics Assistant | Last-Mile Operations

DHL Supply Chain

Aug 2019 - Jun 2020 (10 months)

Supported last-mile logistics operations for Mercado Livre, including route planning, order picking, and shipment dispatch. Assisted in transportation planning to improve delivery efficiency and operational performance.

Last Mile Logistics Route Planning Warehouse operations Order Fulfilment Problem Solving

Import Operations Assistant | Foreign Trade & Logistics

Servimex Logística

Jun 2018 - Jun 2019 (1 year)

Supported import operations and administrative processes for pharmaceutical products, including documentation and regulatory compliance. Used SAP to process operational expenses, taxes, and financial records related to import activities.

SAP Import Operations Foreign Trade Regulatory Compliance Document Management Process Accuracy

Logistics & Inventory Assistant

Nipponflex

Apr 2015 - Mar 2017 (1 year 11 months)

Managed inventory operations, including stock control, receiving, order processing, and product dispatch. Monitored inventory levels and supported replenishment planning to maintain product availability.

Inventory Management Warehouse operations Order Fulfilment Stock Control Reverse Logistics Process Improvement