Erica Preston

At SCAN Health Plan, I coordinate complex medical and dental appeals, work with clinical reviewers, and support compliance and turnaround goals.

I've built more than 20 years of healthcare operations experience across Medicare appeals, regulatory compliance, quality assurance, and member advocacy. Previously at HCSC and Cigna Medicare, I processed appeal intake, documentation, and pre-service and post-service cases in accordance with CMS and organizational requirements.

I train and onboard employees on appeals workflows, systems, and quality standards, while serving as a resource for grievance and appeals processes.

My clinical background includes managing urgent-care operations at Urgent Team Immediate Family Care and providing diagnostic imaging at United Regional Medical Center. I bring practical experience in patient care, prior authorizations, provider collaboration, budgeting, and quality-focused case handling.