Emmanuel Okinyi

As a Call Center Representative, I handled 80-100 calls daily, achieving an 85% first-call resolution rate. I utilized Zendesk for customer interactions, maintaining a CSAT score of 92%, and assisted with technical troubleshooting for e-commerce customers.

As a Call Center Representative, I handled 80-100 calls daily, achieving an 85% first-call resolution rate. I managed customer interactions using Zendesk and maintained a CSAT score of 92%. Additionally, I assisted with technical troubleshooting and trained new team members on CRM tools.

In my role as a Customer Support Agent, I managed over 50 calls daily, providing property details and consultations. I utilized HubSpot CRM to track leads, contributing to a 20% increase in quarterly sales and implemented a feedback system that improved positive reviews by 25%.

In my role as a Customer Support Agent, I managed over 50 customer calls daily, providing property details and consultations. I utilized HubSpot CRM to track leads, contributing to a 20% increase in quarterly sales, and implemented a feedback system that improved positive reviews by 25%.

As a Freelance Call Center Agent, I handled up to 60 calls per day, providing virtual assistant services including email support and ticket resolution. I collaborated with international clients and achieved a 98% client satisfaction rate.

As a Freelance Call Center Agent, I handled up to 60 calls per day, providing virtual assistant services including email support and ticket resolution. I collaborated with international clients and achieved a 98% client satisfaction rate across multiple projects.

Pursued a Bachelor of Science in Civil Engineering, focusing on the principles of engineering design, construction management, and structural analysis.

Pursued a Bachelor of Science in Civil Engineering, focusing on the principles of engineering design, structural analysis, and materials science. Engaged in various projects that enhanced practical skills and theoretical knowledge in civil engineering.