Open to opportunities

Emmanuel Ajibade

@emmanuelajibade1

Digital media marketing officer blending microfinance customer insight with content strategy across Meta, TikTok, and LinkedIn.

Nigeria

Message

What I'm looking for

I’m looking to grow brand presence and generate qualified leads for a microfinance bank’s digital channels—using content strategy, compliant customer engagement, and multi-channel execution on Meta, TikTok, and LinkedIn.

I’m a creative, results-driven Digital & Social Media Marketing professional who builds brand visibility, drives customer engagement, and produces high-quality content across Meta, TikTok, and LinkedIn. I combine hands-on digital marketing execution (graphics, video editing, and AI-assisted content production) with direct microfinance banking exposure.

In fintech roles, I managed end-to-end customer engagement across multiple Nigerian platforms—onboarding new users, guiding them through digital product features, resolving inquiries, and maintaining accurate, compliant records. That experience strengthened my ability to translate financial products into clear, customer-facing messaging that informs and converts.

I also deliver measurable content impact: my work supported online visibility growth of approximately 20%, and earlier customer-focused support improved satisfaction scores by 15%. I’m now seeking to apply this blend of financial-sector insight and multi-channel marketing execution to grow brand presence, generate qualified leads, and strengthen customer acquisition for a microfinance bank’s digital channels.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Representative

9PSB, OPay & PalmPay

Feb 2023 - Feb 2026 (3 years)

Managed end-to-end customer engagement across three Nigerian fintech platforms, onboarding users and guiding them through digital product features. Resolved inquiries on deposits, withdrawals, and wallet transactions while maintaining compliant, accurate customer interaction records.

Customer Support Customer Engagement Digital Payments Email Support Compliance Documentation Complaint Resolution Customer Education

Sales Manager & IT Analyst

Sonite Communication

Sep 2020 - Sep 2024 (4 years)

Led cross-functional work to design and deliver on-brand sales presentations and marketing collateral while maintaining consistent brand identity. Created digital assets and social content (including graphics and video editing) to support brand messaging and client engagement.

Sales Presentations Marketing Collateral Graphic Design Video Editing Social Media Content Digital Assets Brand Messaging

Loan Verification & Customer Relations

Hudddulla Microfinance Bank

Mar 2018 - Nov 2019 (1 year 8 months)

Conducted field verification of loan applications across multiple states using microfinance lending policy and risk-assessment procedures. Engaged customers to assess satisfaction and gather feedback, building customer relationships to support lending decisions.

Microfinance Loan Verification Risk Assessment Customer Feedback Lending Policies Savings and SME Lending Knowledge Deposit Products

IT Officer / Customer Service

Marshal Star Services Ltd

Jan 2014 - Jan 2016 (2 years)

Created user-friendly digital guides and infographics to support customers and improve satisfaction. Provided front-line IT and customer service support by resolving technical and service-related inquiries.

IT Support Customer Service Infographics Technical Troubleshooting