Open to opportunities

emily hensh

@emilyhensh

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Strategic healthcare leader with 20+ years in hospital operations.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my extensive healthcare experience to drive operational excellence and improve patient outcomes in a collaborative environment.

I am a strategic and action-oriented healthcare leader with over 20 years of experience in hospital operations management. My career has been marked by a commitment to improving hospital operations through technology and effective human capital management. I have a unique perspective that combines clinical roles with executive-level business acumen, enabling me to achieve organizational goals effectively.

As the Chief Executive Officer at PAM Health Specialty Hospital, I successfully managed a $1.3 million budget and led the hospital out of a $600k deficit, achieving year-over-year profits of $1.8 million. My role involved global oversight of all hospital operations, ensuring stakeholder alignment, and enhancing both patient and employee experiences. I have also held significant positions at Allegheny Health Network and UPMC Passavant Hospital, where I focused on capacity management, operational fluidity, and crisis management during the COVID-19 pandemic.

Experience

Work history, roles, and key accomplishments

Current

Legal Nursing Consultant

Current

Thomas E. Crenney and Associates

Jan 2017 - Present (8 years 5 months)

Provided expert legal nursing consultation for various cases. Utilized extensive clinical knowledge to support legal proceedings.

Legal Nurse Consulting Consultation Clinical Knowledge

Current

Chief Executive Officer

Current

PAM Health Specialty Hospital of Heritage Valley

Feb 2023 - Present (2 years 4 months)

Accountable for a $1.3 million budget and overseeing a marketing team that supplies hospital inflow via the local market. Achieved year-over-year profits of $1.8 million in revenue, taking the hospital out of a $600k deficit.

Budget Management Marketing Revenue Management Compliance KPI Analysis

ED Flow Administrator

Heritage Valley Health System

Aug 2021 - Feb 2023 (1 year 6 months)

Managed emergency department patient flow and operational efficiency. Collaborated with medical staff to optimize patient care pathways.

ED Flow Management Patient Care Optimization

Hospital Operations Capacity Management

Allegheny Health Network Allegheny General Hospital

Jun 2017 - Jul 2021 (4 years 1 month)

Managed widespread operational scenarios, including implementing supreme customer service and overseeing BedFlow Coordinators and Staffing Coordinators. Orchestrated Epic Bedboard for over 400 beds and ensured operational fluidity of service lines.

Customer Service Bed Flow Management Staffing Epic Bedboard C Suite Reporting

Administrator on Duty

UPMC Passavant Hospital

May 2012 - May 2017 (5 years)

Oversaw a 285-bed facility, managing staffing ratios, ED/Recovery Room/Direct Admit bed placement, and patient/family conflicts. Proficient in Electronic Bed-board: TeleTracking and reported directly to the Administrator: Clinical Director.

Bed Flow Coordination Staffing Patient Inflow Outflow Electronic Bed Board TeleTracking

ICU RN

UPMC Passavant

Aug 2004 - May 2005 (9 months)

Provided intensive care nursing services to patients. Monitored patient conditions and administered medications.

Float Pool ICU RN

UPMC Pinnacle Health Harrisburg Hospital

Aug 2010 - Nov 2011 (1 year 3 months)

Worked as a Float Pool ICU RN, providing critical care to patients across various units. Managed complex patient cases and collaborated with multidisciplinary teams.

Patient Care

Certified Critical Care RN

UPMC Presbyterian Shadyside

Jun 2005 - Dec 2010 (5 years 6 months)

Served as a Certified Critical Care RN in the SICU, contributing to a Beacon Unit. Participated as a Magnet Designation Committee Member.

SICU Beacon Unit Magnet Designation Patient Care

ICU RN

Cross Country Travel Corp

Feb 2007 - Jun 2007 (4 months)

Worked as an ICU RN through a travel nursing assignment. Provided critical care in various hospital settings.

Education

Degrees, certifications, and relevant coursework

Wharton School of Business

MS in Nursing, Nursing

Completed a Master of Science in Nursing, enhancing clinical and leadership skills. Also pursued a Master of Business Administration, focusing on healthcare administration and strategic management.

University of Pittsburgh Medical Center Shadyside School of Nursing

BS in Nursing, Nursing

Activities and societies: Sigma Theta Tau Honoree (National Nursing Honor Society), College Athlete, Captain, Board President of local youth organization.

Obtained a Bachelor of Science in Nursing, building a strong foundation in patient care and clinical practices. This degree prepared for diverse roles in healthcare settings.

University of Pittsburgh

BA English Writing, English Writing

Earned a Bachelor of Arts in English Writing, developing strong communication and analytical skills. This background complements healthcare leadership by enhancing written and verbal expression.