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Emad Khalifah

@emadkhalifah

Product compliance associate at Amazon.com developing detection rules to flag non-compliant products and enforce product safety standards.

Jordan

Message

At Amazon.com, I verify product testing and documentation, classify products by hazardous risk, and remove unsafe or recalled listings. I also develop detection rules to flag non-compliant products and support global trade compliance processes.

At Bigo Technology, I collected and analyzed agency data and used performance findings to inform content promotion and revenue growth strategies. I also supported live-resource development and monitored potential policy violations.

Earlier at Amazon.com, I supervised and mentored new employees as an Acting CS Resolution Specialist, after working as a Customer Service Associate. I was selected five times as a Subject Matter Expert and contributed to the AC3 project.

Experience

Work history, roles, and key accomplishments

Current

Sr. Product Compliance Associate

Current

Amazon.com

Dec 2024 - Present (1 year 11 months)

Ensure imported products comply with legal and regulatory requirements by verifying certified testing and documentation. Review and classify products based on hazardous risk, suppress non-compliant listings, and develop detection rules to maintain website integrity.

Regulatory Compliance Product Classification Risk Assessment Data Analysis Audit Policy Enforcement Excel

Agency Management Advisor

Bigo Technology

Sep 2024 - Dec 2024 (3 months)

Developed live streaming resources for the Arabic speaking market and built strong client relationships. Conducted competitive analysis and data analysis to optimize content promotion and revenue growth strategies.

Market Research Data Analysis Customer Relationship Management Competitive Analysis Content Strategy

Acting CS Resolution Specialist

Amazon.com

Oct 2023 - Sep 2024 (11 months)

Supervised and mentored new employees, enhanced customer satisfaction through conflict resolution, and conducted data analysis to improve strategies. Investigated claims and ensured compliance with company policies.

Customer Service Conflict Resolution Data Analysis Team Leadership Process Improvement Compliance

Customer Service Associate

Amazon.com

Oct 2021 - Oct 2023 (2 years)

Communicated effectively with customers in Arabic and English, maintained strong relationships, and recommended process improvements. Selected five times as a Subject Matter Expert and contributed to the AC3 project.

Customer Service Communication Skills Conflict Resolution Process Improvement Teamwork

Maintenance Engineer

MOBEDCO Pr. Hassan Industrial Estate

Jul 2021 - Nov 2021 (4 months)

Installed and maintained industrial equipment, performed scheduled maintenance, and provided technical support for new equipment. Adhered to safety regulations and documented all maintenance operations.

Equipment Maintenance Technical Support Safety Compliance Documentation

Solar Energy Technician

Assawsaneh for Renewable Energy

Sep 2016 - Sep 2017 (1 year)

Designed solar panel systems, connected photovoltaic panels to the electrical grid, and performed maintenance and troubleshooting. Assembled and installed photovoltaic panels and tested for optimal performance.

Solar panel installation Photovoltaic Systems Grid Connection Troubleshooting Maintenance