At ALMACAFÉ S.A, I led critical technology infrastructure strategy and modernized disaster recovery, migrating 96% of critical applications while meeting the business's RTO and RPO thresholds.
I co-directed the creation of an AI Governance Framework and managed the SAP/HANA ERP architecture. I also maintained 99.9% availability across mission-critical platforms and contained all recorded security attacks during my tenure.
As Digital Transformation and Innovation Specialist at ALMACAFÉ S.A, I designed and implemented a WhatsApp chatbot that integrated systems and APIs to serve 540,000 coffee-growing families. I also led the rollout of an electronic signature solution that cut signing times by 60%.
Earlier, as Network and Data Center Administrator at ALMACAFÉ S.A, I directed the transition from MPLS to SD-WAN across all sites, improving operational bandwidth by 40%. I also coordinated the design and execution of a new data center and contingency site.
