Elior Helose

Leading product design for two net-new products, including a compliant email product and a multi-channel workflow automation platform. Also leading design for Yext's first iOS and Android mobile apps, collaborating with cross-functional teams to integrate features into a unified ecosystem.

Led end-to-end design for native iOS and Android apps, partnering with Product Management to influence roadmap priorities and translate compliance requirements into intuitive mobile workflows. Co-led a company-wide initiative to overhaul the platform's Information Architecture, improving user satisfaction and doubling task success rate from 44% to 88%.

Promoted to Principal Product Designer for successfully expanding ownership of the native mobile experience and partnering with cross-functional teams to elevate design quality and consistency.

Led design for the AAA National Innovation Award-winning chatbot for Roadside Assistance, reducing service request times from 10 minutes to under 2 minutes. Led a comprehensive iOS and Android redesign that modernized the interface and streamlined core workflows, driving a 120% increase in app engagement and 25% improvement in key task success rates.

Promoted to Senior User Experience Designer for demonstrating ownership of native mobile features and fostering collaboration with engineering to deliver complex technical implementations.

Designed SmartCart, a distributed e-commerce platform, and internal admin dashboards, managing the design lifecycle from wireframing and usability testing to final high-fidelity UI.

Certificate in Graphic Design for Web, Mobile & Print.

Certificate in Human-Computer Interaction for User Experience Design.

Grade: 3.95 GPA

Associate of Science in Graphic Design & User Experience with a 3.95 GPA.