At Amazon, I resolved more than 1,000 technical and operational cases with a 95% resolution rate against strict SLAs. I reproduced recurring failures, documented findings for engineering, and authored SOPs and runbooks adopted by new hires.
On bhangrascape.ca, I provide first-line support for the live event-booking platform’s users and ship fixes for reported issues. I develop the platform end to end across React, TypeScript, Node.js, and PostgreSQL.
I streamlined the booking flow, reducing average event-booking time by 60% and increasing completion rates. I also designed resilient REST APIs that keep core flows available through upstream outages.
For ReceiptChecker, I built an OCR and LLM pipeline that matches documents against live API feeds, processing each document in under five seconds at 85% match accuracy. I hold an Advanced Diploma in Mobile Application Design and Development from Algonquin College and Microsoft Certified: Azure Fundamentals (AZ-900).
