Open to opportunities

Eila Espada

@eilaespada

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Client-focused administrative professional specializing in digital communication and event operations.

United States

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What I'm looking for

I seek a role where I can manage client communications and event operations, contribute to KPI-driven growth, and refine processes in a collaborative, service-oriented team.

I am a client-focused administrative professional with over four years supporting operations, coordinating logistics, and delivering high-touch customer service in office and event environments. I excel in high-volume communications, scheduling, and multi-system navigation to ensure seamless transactions.

As a Venue Team Lead, I collaborated with leadership to analyze KPIs and develop strategies that achieved 75%+ of dates sold and secured high-value bookings up to $13K, while creating onboarding checklists, FAQs, and workflow guides used across 155+ events. I managed contracts and payments using HoneyBook and standardized client experiences through reusable templates and response guides.

I bring hands-on event experience as a Wedding Day Manager and Venue Coordinator, designing timelines for 65+ weddings, coordinating vendors, and maintaining <24-hour client communication turnaround. I am detail-oriented, solutions-driven, and committed to refining processes through feedback and KPI analysis.

Experience

Work history, roles, and key accomplishments

Venue Team Lead

Ever After Farms Flower Wedding Venue

Jun 2023 - Mar 2025 (1 year 9 months)

Led daily venue operations and team training for 155+ events, driving booking strategies that achieved 75%+ of 2024–2025 dates sold and secured high-value bookings up to $13K.

KPI Analysis

Wedding Day Manager

Ever After Farms Flower Wedding Venue

Jul 2022 - Mar 2025 (2 years 8 months)

Managed on-site execution for 65+ weddings, coordinating vendors and resolving issues to ensure timely, high-touch event delivery and improved client satisfaction.

Event Coordination Vendor Management Timeline Creation Crisis Management Problem Solving

Venue Coordinator

Ever After Farms Flower Wedding Venue

Jan 2022 - Mar 2025 (3 years 2 months)

Served as primary contact for 120+ events, managing proposals, tours, and high-volume client communications with <24-hour turnaround to streamline bookings and payments.

Client Communication Scheduling

Preschool Teacher

KinderCare Learning Center

Aug 2020 - May 2021 (9 months)

Delivered curriculum to a class of 20 children while maintaining compliance with state standards and safety protocols to support center objectives.

Early Childhood Education Classroom Management Compliance Lesson planning Child Development

Resident Assistant

University of Florida Housing & Residence Life

Jun 2019 - Mar 2020 (9 months)

Fostered community for 40 residents by organizing events, mediating conflicts, and responding to emergencies in accordance with university protocols.

Community Building Event Planning Emergency Response Resident Advising Communication

Education

Degrees, certifications, and relevant coursework

University of Florida

Bachelor of Arts, International Studies

Activities and societies: Resident Assistant, University Housing & Residence Life

Completed a Bachelor of Arts in International Studies, graduating in May 2020 with coursework and campus involvement related to housing and residence life.