Open to opportunities

Edward Nieuwendam

@edwardnieuwendam

Message

IT professional specializing in QA, IT support, project coordination, and communications.

Ghana

Message

What I'm looking for

I seek roles combining QA, IT support, and project coordination in collaborative, fast-paced teams where I can drive quality, streamline releases, and grow technical leadership.

I am an IT professional with 2+ years of experience delivering IT support, software testing, project coordination, broadcasting operations, and data-driven communications. I have repeatedly ensured stable, high-quality software releases through functional, regression, exploratory, and user acceptance testing while managing defects with tools such as JIRA, SNOW, and Octane.

I collaborate closely with stakeholders to validate requirements, coordinate UAT sessions, and support release cycles, and I have contributed to core banking migration and live-broadcast reliability projects. I combine technical troubleshooting, documentation, and visual communication skills (Canva) to improve system stability, user experience, and brand messaging.

Experience

Work history, roles, and key accomplishments

Current

Communication Associate

Current

MSM Global

Jan 2025 - Present (1 year 2 months)

Designed visual content and marketing materials for digital platforms and media communications, supporting branding and promotional campaigns to ensure consistent brand messaging.

Canva Graphic Design Content Creation visual communication Cross Functional Collaboration

Current

QA Tester & Project Coordinator

Current

First National Bank Ghana

Dec 2024 - Present (1 year 3 months)

Conducted functional, regression, and exploratory testing for mobile and web products, coordinated UAT with business users, and managed defects using SNOW, JIRA, and Octane to support stable releases.

Functional Testing Regression Testing Exploratory testing Jira Octane SNOW UAT Microsoft Project

Current

IT Helpdesk Technician

Current

First National Bank Ghana

Nov 2024 - Present (1 year 4 months)

Provided technical support for hardware, network, and workstation issues, performed system setup and user onboarding, and documented recurring issues to improve response time and system reliability.

Network Support User Onboarding IT Security

Master Control Room Operator

Crystal Broadcasting Networks

Sep 2023 - Present (2 years 6 months)

Monitored live broadcast streams, verified audio/video outputs across channels, and supported server and playback operations to maintain consistent transmission quality.

Transmission Quality

Education

Degrees, certifications, and relevant coursework

Ghana Communication Technology University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology, covering core IT topics and practical skills for support, testing, and project coordination.