At TTEC/ Ford Motor Company, I troubleshot FordPass app issues involving account access, remote features, and SYNC connectivity. I diagnosed vehicle connectivity problems and escalated unresolved cases through SMART IT, collaborating with Quality Engineers on software fixes.
As a GIS Analyst Intern at GLWA, I updated infrastructure features in ArcGIS Pro and organized data from as-built drawings and water agreements into Excel datasets. I also developed Python functionality linking GIS assets to OnBase records in Esri web mapping applications.
I'm currently studying cybersecurity at WCC. In my academic labs, I've configured network services and security settings, built Windows Server and Windows virtual machines in VMware, and practiced routing and switching with Cisco Packet Tracer.
