Druvakumar Gujarathi

I am an analytical, results-driven Business & Operations Analyst with hands-on experience in KYC/AML operations, account management, and team supervision. I combine data analysis and reporting skills to deliver actionable insights that support business, financial, and product decisions.

At Remitly (Sutherland Global Services) I managed end-to-end customer transactions, conducted KYC/AML verifications, and was promoted to SME where I supervised a team of 20 agents, led training, and improved operational efficiency. I identify process gaps, escalate and resolve high-risk cases, and implement solutions to improve turnaround time and compliance.

In contract work as a Digital Interaction Advisor, I verified customer account details, reviewed KYC documents, resolved customer queries, and documented process improvements to enhance service quality while meeting TAT targets. I communicate effectively with stakeholders via email and calls and maintain meticulous documentation.

I hold a BBA with strong academic achievements and certifications in communication and soft skills. I am motivated to apply my analytical thinking, attention to detail, and cross-functional collaboration to roles such as Business Analyst, Product Manager, or Finance/Compliance Analyst to drive measurable improvements.