Dona Francis

At Arch Capital Group, I manage daily cash and policy allocations, reconciliations, credit reviews, dividend payments, and stakeholder inquiries while maintaining financial controls and SLA compliance.

Previously at Allianz Services, I coordinated with banking partners, resolved payment discrepancies, prepared audit support documentation, and handled cash, bank, and account reconciliations. I also processed check voids and stop-payment requests with proper authorization and documentation.

I've helped clear a three-year backlog, improved discrepancy analysis and clearance, and received monthly awards for excellence. I focus on accurate cash application, reduced aging balances, and practical process improvements that strengthen cash flow.

I enjoy building reliable finance operations through clear documentation, cross-functional collaboration, and training that improves team capability and audit readiness.