Open to opportunities

Divanshu Singh

@divanshusingh

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IT Support and Systems Technician with 3+ years of experience.

Canada

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values collaboration.

I am an Electronics Engineer and Technical Support Specialist with over three years of experience in technical support, electronics testing, and network administration. My journey in the tech industry has been marked by a commitment to excellence, as evidenced by my certifications from Google and Microsoft. I possess hands-on expertise in Active Directory, system diagnostics, and telecom equipment, which allows me to effectively troubleshoot and resolve complex technical issues.

Throughout my career, I have worked with leading companies such as The Phone Link and Evertz Microsystems Limited, where I honed my skills in diagnosing faults, analyzing signal transmissions, and providing top-notch technical support. My educational background includes a Bachelor of Engineering in Electronics and Communication Engineering from Panjab University and a Post Graduate Diploma in Information Technology from Conestoga College, where I graduated with distinction. I am passionate about leveraging my technical skills to contribute to innovative projects and enhance user experiences.

Experience

Work history, roles, and key accomplishments

Technical Support Technician – Electronics

The Phone Link

Apr 2025 - Present (3 months)

Identified faults in transmission or equipment performance through diagnostic tests. Analyzed signal transmissions and network traffic to verify adherence to performance standards and regulatory requirements. Configured mobile operating systems, firmware updates, applications, and activation licenses for device setup or refurbishment, and provided technical support on telecommunications systems.

Diagnostic Testing Network Analysis Firmware Telecommunications Troubleshooting

Electronics Test Technician

Evertz Microsystems Limited

Mar 2024 - Present (1 year 4 months)

Built and tested advanced film, television, and telecommunications equipment, including Router, fiber transmission, multi-viewer, and SDVN technologies. Installed and set up firmware, operating systems, software applications, and licensing to enable product functionality. Diagnosed, repaired, and tested reported customer and internal issues, providing root cause analysis.

Firmware Software Deployment Root Cause Analysis Telecommunications Diagnostics

Customer Service Representative

McDonald’s Canada

Oct 2022 - Present (2 years 9 months)

Provided comprehensive information regarding products, services, billing, orders, and company policies to customers. Assisted customers efficiently with placing, modifying, or canceling orders. Investigated and resolved customer issues in a timely and professional manner.

Customer Service Product Knowledge Order Management Communication Problem Solving Customer Support

Education

Degrees, certifications, and relevant coursework

Panjab University

Bachelor of Engineering, Electronics and Communication Engineering

Grade: 3.0/4.0

Selected as 1 of 8 students across all departments (CSE, ECE, Mechanical, Civil) for on-campus placement as a Software Engineer. Relevant courses included Digital Design, Microprocessor and Microcontrollers, Electronic Devices and Circuits, Signal and Systems, VLSI Design, and Digital System Design.

Conestoga College

Post Graduate Diploma, Information Technology

Grade: 3.5/4.0

Graduated with Distinction. Relevant courses included Network Planning, Windows Servers, Virtualization, IT Environment Planning, SQL, Linux, Exchange Server, and Wireless Technologies.