At Preneurlab Ltd, I built a RAG-based customer support platform for Robi, BRAC, and Yamaha. It handles more than 10,000 interactions a day, reduced response time from 30 seconds to under five, and auto-resolves more than 65% of queries.
I also developed an IoT-powered RFID access control system for BAT, with real-time device sync serving more than 5,000 employees. The system reached 80% real-time sync reliability and reduced operational costs by 25%.
At Preneurlab Ltd, I built an enterprise quotation and revenue governance platform with a concurrency-safe computation engine and audit-compliant approval flows. It reduced recalculation errors by 60% and improved approval speed by 50%.
Previously, at IftiSoft Ltd, I led cross-functional coordination to productize a WebRTC-based video conferencing platform. My work included sprint planning and stakeholder communication, helping cut iteration cycles by 30% and accelerate go-to-market readiness by 25%.
