Dipayan User
@dipayanuser1
I turn operational data into dashboards, process improvements, and measurable SLA gains.
IndiaWhat I'm looking for
At Tata Consultancy Services, I delivered end-to-end business analysis that reduced SLA breach incidents by approximately 20%. I gather requirements, map processes, identify gaps, and turn operational data into practical improvement plans.
I've built KPI dashboards and executive reports in Advanced Excel, Power BI, and Tableau, helping senior management monitor productivity, performance trends, and bottlenecks. I also conduct root-cause analysis, support workforce planning, and align cross-functional teams around measurable business objectives.
Previously, at Webhibe Technologies, I analysed business and operational data, created executive-ready visualisations, and earned the Director's Award for Best Performance, along with five Star Performer recognitions. At Albatross School, I coordinated operations, maintained records, and reported institutional metrics to leadership.
I'm looking to bring my analytical, stakeholder-management, and team-leadership background to a dedicated Business Analyst or Data Analyst role where data can drive meaningful operational outcomes.
Experience
Work history, roles, and key accomplishments
Performed end-to-end business analysis, developed interactive dashboards, and conducted root-cause analysis on SLA gaps, reducing SLA breach incidents by ~20%. Led requirement-elicitation sessions and collaborated with cross-functional teams to drive process improvements.
Education
Degrees, certifications, and relevant coursework
Pune Institute of Business Management
Post Graduate Diploma in Management, Sales and Marketing
2014 - 2016
Pursued a Post Graduate Diploma in Management with a focus on Sales and Marketing.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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