Dinesh Dinani
@dineshdinani
Major Incident Manager specializing in incident lifecycle, root cause analysis, and stakeholder communication.
IndiaWhat I'm looking for
I am a Major Incident Manager with extensive experience leading end-to-end major incident lifecycles, coordinating cross-functional teams, and communicating with stakeholders to restore services quickly and transparently.
I have delivered measurable improvements in incident resolution through structured root cause analysis, process improvements, and comprehensive documentation, while supporting KPI and SLA reporting.
My background includes hands-on technical support, project coordination, and training across service delivery environments; I bring strong analytical, problem-solving, and communication skills to enhance resilience and reduce recurrence.
Experience
Work history, roles, and key accomplishments
Major Incident Administrator
Telus Digital
Feb 2025 - Present (9 months)
Led end-to-end management of major incidents, serving as primary stakeholder liaison and driving cross-functional resolution while maintaining detailed incident documentation and post-incident reviews.
Major Incident Manager
Atos GITSS Pvt Ltd
Mar 2022 - Feb 2025 (2 years 11 months)
Managed the full lifecycle of major incidents, conducted root cause analyses, led cross-functional teams, and improved incident management processes to meet SLAs and stakeholder expectations.
State Coordinator
Atos India Pvt Ltd
Apr 2018 - Feb 2022 (3 years 10 months)
Coordinated project delivery within contractual scope and timelines, managed contractors and site activities, and provided status reporting and customer follow-up to ensure project completion and payment clearance.
Senior Service Engineer
Magna Infotech Pvt Ltd
Apr 2009 - Apr 2018 (9 years)
Maintained and troubleshooted petroleum retail automation systems, handled installations and device configuration, and delivered training to dealers to improve outlet operations.
Education
Degrees, certifications, and relevant coursework
National Institute of Engineering
Graduate Diploma, Electronics Engineering
Completed a Graduate Diploma in Electronics Engineering; coursework focused on electronics engineering fundamentals.
ITIL Foundation
ITIL Foundation Certification, IT Service Management
2001 - 2001
Obtained ITIL v4 Foundation certification in March 2001 to validate knowledge of IT service management principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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