dina waleed
@dinawaleed
Software engineering student seeking remote junior roles; certified in Python programming and web development.
Russian FederationWhat I'm looking for
At Teleperformance, I investigated customer issues, identified solutions, and provided support across multiple communication channels.
I handled high volumes of calls and messages while maintaining accuracy and service quality, and collaborated with teammates to improve processes and the customer experience.
I'm studying Software Engineering at Kalashnikov Izhevsk State Technical University (ISTU), with a foundation in Python and web development. I hold Python Programming and Web Development Basics certifications.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Jun 2020 - Jul 2023 (3 years 1 month)
Provided professional customer support across multiple communication channels while maintaining accuracy and a positive client experience. Investigated customer issues, identified solutions, and resolved problems efficiently.
Education
Degrees, certifications, and relevant coursework
Kalashnikov Izhevsk State Technical University
Bachelor's Degree, Software Engineering
Pursuing a Bachelor's degree in Software Engineering, currently in progress.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Salary expectations
Job categories
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