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Dima alkhateeb

@dimaalkhateeb

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I’m a supply chain and demand planning specialist improving forecasts and KPIs with data analytics.

Zimbabwe

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What I'm looking for

I’m looking for an international role where I can own demand planning and supply forecasting, build Power BI/SQL dashboards, and improve ERP-driven planning processes. I value cross-functional collaboration, process improvement, and continuous learning.

I bring 12+ years of experience in international humanitarian organizations, including 2018–present as a Supply & Demand Planner. At ICRC, I improved planning outcomes by implementing MRP system improvements (25% higher forecast accuracy), optimizing inventory to reduce dead stock by 30% while maintaining 99% service levels, and building Power BI KPIs and dashboards to monitor performance.

I also strengthen the data backbone behind decisions—developing SQL-driven logistics analysis, automating reporting, and managing ERP configurations in JD Edwards (lead times, planning codes, and item settings). Earlier in my career as a Data Analyst & Supervisor at SISC, I built statistical models (90% accuracy), implemented SPSS to automate quarterly reporting (50%), and led process improvements using Bizagi Modeler (40% reduced processing time), while also training and supporting teams. I’m PMP-certified, Lean Six Sigma–credentialed, and I value continuous learning, cross-team collaboration, and practical business process improvement.

Experience

Work history, roles, and key accomplishments

Current

Supply & Demand Planner

Current

International Committee of the Red Cross (ICRC)

Jan 2018 - Present (8 years 6 months)

Implemented MRP system improvements and improved forecast accuracy by 25%. Developed Power BI KPI dashboards, optimized inventory to reduce dead stock by 30%, and configured JD Edwards ERP planning settings while supporting end-user training.

Demand Forecasting Inventory Planning MRP Power BI KPI Reporting ERP Configuration Inventory Optimization Cross Functional Collaboration end user support Training

Statistician & ERP Admin

International Committee of the Red Cross (ICRC)

Jan 2014 - Jan 2018 (4 years)

Administered ERP-related systems (FSS, EPMT, WPA) for 300+ users and produced SQL-based logistics reporting. Implemented data validation that reduced reporting errors by 40% and delivered system training for new employees and departments.

ERP Administration FSS SQL Data Extraction Data Analysis Data Validation end user support Training

Data Analyst & Supervisor

Syrian Insurance Supervisory Commission (SISC)

Jan 2009 - Jan 2014 (5 years)

Developed statistical models to predict health insurance market trends with 90% accuracy and automated 50% of quarterly reporting using SPSS. Supervised 10+ insurance companies via quarterly audits, improving service quality by 25%, and produced risk assessment reports that reduced claim processing time by 35%.

Statistical Modeling SPSS Data Analysis Compliance Audits Risk Assessment Contract Development Risk Mitigation

Academic Lecturer

Technical Institute for Management and Marketing

Jan 2009 - Jan 2010 (1 year)

Taught undergraduate courses in information systems management, human resources management, and organizational behavior. Mentored 150+ students through academic projects and career preparation.

Teaching Information Systems Management Human Resources Management Organizational Behavior Student Mentoring Academic Project Guidance

Head of Training Department

Syrian Insurance Supervisory Commission (SISC)

Jan 2008 - Jan 2009 (1 year)

Established partnerships with international training institutes and developed annual training programs for 200+ insurance professionals. Organized international forums on insurance best practices, attracting 500+ attendees from 15 countries.

Training program development Curriculum Development Training Delivery Partnership Building Stakeholder Engagement Event Organization Program Management