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DILIP KUMAR SATTA

@dilipkumarsatta

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Accomplished Senior Business Analyst & Product Owner with 7+ years experience.

India

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What I'm looking for

I seek a role that fosters innovation and allows for impactful digital transformation initiatives, with a focus on collaboration and continuous improvement.

I am an accomplished Senior Business Analyst and Product Owner with over 7 years of experience in driving strategic planning and digital transformation within the overseas education sector. My expertise lies in stakeholder interviews, requirements engineering, and Agile/Scrum methodologies, enabling me to lead impactful projects that enhance student experiences and optimize processes.

Throughout my career, I have successfully implemented CRM systems, developed data-driven decision-making frameworks, and executed digital transformation initiatives that resulted in significant improvements in student enrollment and satisfaction. My certifications as a Six Sigma Black Belt and Agile Practitioner underscore my commitment to delivering innovative solutions and driving compliance across complex business challenges.

Experience

Work history, roles, and key accomplishments

Current

Product Owner / Senior Business Analyst

Current

Bethesda Services

May 2020 - Present (5 years 2 months)

Led digital transformation initiatives, enhancing student experience through a unified portal and mobile app. Integrated a chatbot for 24/7 support and utilized Power BI dashboards to track usage and NPS, significantly improving student satisfaction.

User Research Wireframing Power BI NPS Digital Transformation Scholarship Optimization SQL DAX MoSCoW

Product Owner / Senior Business Analyst

Bethesda Services

Aug 2017 - Apr 2020 (2 years 8 months)

Implemented and optimized Salesforce CRM for international student recruitment, configuring lead-scoring rules and automating nurture campaigns. Developed Power BI dashboards to monitor pipeline conversion, significantly increasing lead-to-enrollment rates.

Salesforce CRM Lead Scoring Power BI Process Optimization Compliance SQL Jira

Education

Degrees, certifications, and relevant coursework

JNTU Hyderabad

Bachelor of Technology, Mechanical Engineering

Studied Mechanical Engineering at JNTU Hyderabad from 2011 to 2015. Gained foundational knowledge in engineering principles and applications.

University of the West of Scotland

MBA Coursework, Business Analytics

Grade: Partial Completion

Undertook MBA coursework in Business Analytics at the University of the West of Scotland, London Campus, from 2016 to 2017. Focused on gaining global exposure and advanced analytical skills.