At The BAAP Company, I led requirement elicitation and stakeholder discussions, then translated business needs into BRD, FRD, CRD, and SRS documentation, epics, user stories, and acceptance criteria in Jira.
For Janhit App, a citizen services application, I supported requirements for complaints, suggestions, notices, announcements, and application enhancements. I also gathered requirements for VMS Simplify and its mobile application, and coordinated Agile delivery for Vendor Management System enhancements and mobile features.
On ERP systems, I conducted gap analysis, prepared functional specifications, and supported system integration and testing. I coordinated UAT and checked delivered functionality against acceptance criteria before production release.
At DSIJ Pvt Ltd, I gathered and analyzed requirements for internal business systems and operational workflows. I documented processes, supported system changes and implementation, and developed dashboards and reports to monitor operational performance and support business decisions.
