Open to opportunities

Dikeledi Maboi

@dikeledimaboi

Message

Dedicated logistics administrator with strong communication and teamwork skills.

South Africa

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Dikeledi Kgomotso Baloyi, and I pride myself on my outgoing nature and strong liaison skills, which allow me to communicate effectively with people at all levels. I believe in the power of teamwork and always strive to assist others, fostering a collaborative environment. My adaptability and responsibility enable me to make the most of any situation, reflecting my loyalty and dedication to my work.

With experience as a Junior Logistics Administrator at CanyonCoal, I have honed my organizational and time management skills. My previous roles as a call center agent and a PA have further developed my customer service and problem-solving abilities. I am committed to delivering exceptional results and continuously improving my performance in every role I undertake.

Experience

Work history, roles, and key accomplishments

Junior Logistics Administrator

CanyonCoal

Sep 2022 - Present (2 years 9 months)

Managed daily logistics operations, ensuring efficient coordination of shipments and timely delivery of goods. Maintained accurate administrative records and supported supply chain processes.

Logistics Supply Chain Administrative Support Data Entry Communication

Call Centre Agent

Merchants

Jan 2022 - Present (3 years 5 months)

Provided comprehensive customer care support for the Instacart campaign, resolving inquiries and addressing customer concerns. Ensured high levels of customer satisfaction through effective communication and problem-solving.

Customer Service Call Center Operations Problem Solving Communication CRM Software

Call Centre Agent

Ison

Apr 2021 - Present (4 years 2 months)

Handled prepaid customer care services for the Vodacom campaign, assisting clients with various service-related issues. Maintained strong customer relations by providing accurate information and efficient solutions.

Customer Service Telecommunications Conflict Resolution Data Entry

Merchandiser, Sales Representative, Cashier

Kingsmead Shoes

Sep 2019 - Present (5 years 9 months)

Managed merchandise displays to enhance product visibility and customer appeal, contributing to sales targets. Assisted customers as a sales representative and efficiently processed transactions as a cashier.

Merchandise Sales Customer Service

Personal Assistant

Maila- Selela

Oct 2016 - Present (8 years 8 months)

Provided comprehensive personal assistant support, managing schedules, appointments, and travel arrangements. Handled correspondence and maintained organized office records.

Administrative Support Scheduling Office Management Communication Microsoft Office Suite

Debt Collector

Pholosa Asset Management

Feb 2013 - Present (12 years 4 months)

Collected outstanding debts from clients, negotiating payment plans and ensuring adherence to collection policies. Maintained accurate records of all collection activities and client interactions.

Debt Collection Negotiation Financial Services Communication

Education

Degrees, certifications, and relevant coursework

Ferndale High School

High School Diploma, General Studies

Grade: Matric

Completed secondary education, achieving the highest grade of Matric. Focused on a comprehensive curriculum to prepare for future academic and professional pursuits.