Diana Musatova

Provided academic and technical support to computer science students while completing a Master’s in Digital Security, clarifying complex concepts and improving course outcomes.

Hardened firewall and network configurations and enhanced SIEM monitoring, improving threat visibility and coordinated incident response across infrastructure and SOC teams.

Leveraged XDR and SIEM platforms to detect and respond to multi-vector threats, performed advanced threat hunting and escalated high-severity incidents with clear containment recommendations.

Investigated and triaged security alerts across cloud, network, and endpoints using SIEM and cloud-native tools, improving detection accuracy and accelerating incident containment.

Provided application support and resolved technical incidents for enterprise customers, contributing to service stability and user satisfaction.

Delivered technical support for network services, handled customer escalations, and performed troubleshooting to maintain service levels.

Provided frontline customer service, handled transactions and inquiries, and maintained high levels of customer satisfaction in a fast-paced retail environment.

Completed a Master of Professional Studies in Digital Security with a thesis on AI vs traditional systems in DDoS defence, developing and evaluating AI-based mitigation models.

Completed a Bachelor of Technology program focused on technical foundations and applied engineering concepts.