Open to opportunities

Dhuha Shukry

@dhuhashukry

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Bilingual professional with 10+ years in accounts and administration.

Canada

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my diverse skills in a supportive environment.

I am a bilingual professional with over 10 years of experience in accounts payable, payroll, and invoicing. My diverse skill set is complemented by my proficiency in legal assistance, office management, and customer service. I have a strong background in social services and insurance accounting, which has equipped me with exceptional organizational abilities and a keen attention to detail.

Throughout my career, I have demonstrated my ability to meet tight deadlines while handling confidential information with discretion. I excel in multitasking and thrive in both team-oriented and independent environments. My strong interpersonal skills and commitment to professionalism have allowed me to build lasting relationships with clients and colleagues alike.

My recent role as an Insurance Account Assistant at HUB Ontario International Limited involved executing insurance certificates and managing client documents, where I successfully met service level agreements and maintained accurate client records. I am now seeking new opportunities to leverage my skills and contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Insurance Account Assistant

Current

HUB Ontario International Limited

Jan 2020 - Present (5 years 6 months)

Executed insurance certificates, binders, proposals, and processed client documents including endorsements and policies. Updated premium histories, comparisons, PST calculations, invoicing, journal entries, premium finance forms, aged receivables collection, and commission differences.

Premium Calculations Invoicing Accounts Receivable Client Communication SLA Management

Accounting Assistant and Accommodation Manager

Quest Language Studies

Jan 2014 - Jan 2020 (6 years)

Managed accounts payable, issuing cheques to vendors for accommodations and processed payroll transactions for 25 employees. Onboarded and maintained relationships with vendors for homestays, accommodating 500 students.

Accounts Payable Payroll Processing Vendor Management Student Accommodation Data Migration Process Improvement Confidentiality

Sales Associate

HomeSense

Jan 2013 - Jan 2015 (2 years)

Inspected merchandise for quality and managed shelf stocking, pricing, and ordering of supplies. Enhanced customer satisfaction by efficiently resolving complaints and contributed to revenue growth through effective product presentations and upselling.

Customer Service Product Presentations Upselling Sales Team Collaboration Time Management Quality Control

Media Coordinator, Administrative Assistant

South Asian Women’s Center (SAWC)

Jan 2012 - Jan 2014 (2 years)

Answered client inquiries regarding immigration and settlement issues, assisting clients in locating necessary services and contacts. Managed SAWC’s homepage, distributed outreach materials, and promoted services and events.

Client Services Administrative Support Event Coordination Outreach Reporting Confidentiality

Volunteer

South Asian Women's Centre (SAWC)

Mar 2012 - Sep 2012 (6 months)

Provided tax filing services for low-income residents using Ufile Tax Software. This role contributed to community support initiatives.

Tax Preparation Ufile Tax Software Data Entry Confidentiality Communication Problem Solving

Volunteer

South Asian Women's Centre (SAWC)

Mar 2010 - Jul 2012 (2 years 4 months)

Assisted clients with housing and government program applications. Participated in client intake, resource referral, workshop development, and employment support.

Program Applications Workshop Development Community Engagement Data Entry Communication Social Services

Legal Assistant

Hasan Consultancy Services

Jan 2009 - Jan 2011 (2 years)

Prepared and filed legal documents and forms, set court dates and meetings, maintained lawyer’s schedule, and coordinated travel arrangements. Conducted legal research using Quick Law to support client positions.

Legal Research Translation

Education

Degrees, certifications, and relevant coursework

IBAO (Insurance Brokers Association of Canada)

RIBO License, Insurance Brokering

Obtained the RIBO License from IBAO, which has been active since 2022. This license is essential for working as an insurance broker in Ontario, Canada.

Herzing College

Legal Assistant Diploma, Legal Assistance

Grade: Honor

Graduated with Honors from Herzing College in 2009, specializing in Real Estate Law, Family Law, Litigation, Wills and Estates, and Legal Office Procedures. This diploma provided a comprehensive understanding of legal practices and administrative support.

University of Baghdad

Bachelor in English Literature, English Literature

Completed a Bachelor's degree in English Literature at the University of Baghdad in 1998. This program focused on literary analysis, critical thinking, and advanced communication skills.