Open to opportunities

Dhaarna Sachdeva

@dhaarnasachdeva

Message

HR-aligned operations professional specializing in recruitment-like screening and stakeholder coordination.

India

Message

What I'm looking for

I seek roles leveraging recruitment-style screening and HR operations, with clear SLAs, cross-functional collaboration, and opportunities to improve processes and stakeholder experience.

I am an HR-aligned operations professional with 7+ years of experience in high-volume screening, documentation review, and stakeholder coordination. I combine HR fundamentals with customer-facing operations to drive consistent service delivery.

At HDFC Bank I managed 1,000+ profiles per month while achieving 95%+ SLA adherence and led operational improvements that reduced turnaround time by 20%. I routinely screen and evaluate applications, escalate complex cases, and support final decision-making.

Earlier, I served in customer support and operations at HDB Financial Services, handling 50–70 daily interactions, supporting onboarding and documentation, and partnering with sales teams to improve retention. I maintain accurate records in CRM systems to ensure traceability and follow-up.

I bring strong attention to detail, ownership, clear communication, and adaptability, and I seek roles where I can apply recruitment-style screening, process improvement, and cross-functional coordination to improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Manager – Credit Cards Operations

Current

HDFC Bank Ltd.

Sep 2019 - Present (6 years 4 months)

Managed credit card operations and underwriting processes, handling 1,000+ profiles monthly with 95%+ SLA adherence and driving operational improvements that reduced turnaround time by 20%. Coordinated cross-functional stakeholders and escalated high-risk cases to enable faster decisions.

Underwriting Documentation Verification SLA Management CRM Process Improvement Case Management

Junior Officer – Customer Support

HDB Financial Services

Jan 2016 - Jan 2017 (1 year)

Handled 50–70 daily customer interactions supporting onboarding, documentation, and CRM record-keeping while assisting sales through needs-based recommendations and meeting service benchmarks.

Customer Support Onboarding Documentation Review CRM Case Management Communication Multitasking

Education

Degrees, certifications, and relevant coursework

Apeejay School of Management

Postgraduate Diploma in Management, Human Resources & Marketing

Postgraduate Diploma in Management with specialization in HR & Marketing completed in 2019, covering HR and marketing coursework and practical management skills.