Open to opportunities

Deven User

@devenuser

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Product QA Specialist enhancing user experience through quality and design.

Netherlands

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What I'm looking for

I am seeking a role that values quality and user experience, with opportunities for growth and collaboration.

I am a Product QA Specialist with over 6 years of experience dedicated to crafting exceptional products that enhance user experience. My journey has been marked by a passion for quality assurance and product design, particularly in the e-commerce and fintech sectors. I have a proven track record of driving efficiency and fostering a culture of meticulousness, ensuring that every product not only meets but exceeds user expectations.

At Square Inc, I played a pivotal role in improving UX quality processes, leading to a significant decrease in usability issues and enhancing customer satisfaction scores. My efforts in implementing rigorous review processes and innovative UX testing practices have resulted in a 50% reduction in post-launch defects. I thrive in collaborative environments, working closely with cross-functional teams to analyze customer pain points and optimize user experiences, ultimately contributing to the growth and reliability of the products I work on.

Experience

Work history, roles, and key accomplishments

Junior Software Tester

123inkt

Nov 2023 - Jan 2024 (2 months)

Maintained quality standards for ERP backend systems, validating SQL queries and ensuring data integrity. Supported supply chain operations through effective testing and issue resolution, focusing on finance, checkout, and shipment software.

Quality Assurance SQL Queries ERP Systems Testing

Lead Quality Engineer

Square Inc (Block)

Sep 2023 - Oct 2023 (1 month)

Improved UX quality processes for e-commerce products, leading to a 10% decrease in usability issues. Implemented a rigorous review process, resulting in a 50% reduction in post-launch defects.

User Experience Quality Assurance UX Data Analysis Project Management

Senior Quality Analyst

Square Inc (Block)

May 2023 - Sep 2023 (4 months)

Drove a 90% decrease in critical SEVs for the website editor team. Led innovative UX testing practices, improving project efficiency by 15% and bolstering product reliability.

Quality Assurance UX Data Analysis Project Management Customer Service

Quality Analyst

Square Inc (Block)

Aug 2021 - Mar 2023 (1 year 7 months)

Led UI testing efforts to onboard legacy Weebly users to Square Online, ensuring a seamless transition. Collaborated on automation efforts to enhance product reliability during launches.

UI Testing Quality Assurance Automation User Experience Project Management

Product Designer

Bordrin Automotive

Jun 2018 - Jan 2019 (7 months)

Spearheaded the design and planning of the product portfolio for Chinese EVs, playing a key role in creating a successful 7-seater SUV crossover platform.

Product Design Design User Experience Design Thinking

Education

Degrees, certifications, and relevant coursework

BrainStation

Certificate, UX/UI Design

2020 -

Completed a program focused on UX/UI Design, emphasizing user-centered design principles and methodologies to enhance user experiences across digital platforms.