Destinee Guerrero

I’m a customer service professional with 3+ years of experience across retail, food service, and customer support. I’m known for clear communication, strong problem-solving, and maintaining safe, organized environments that help people feel supported.

At Walmart, I’ve provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. I manage a high volume of incoming calls and emails, assist with training new team members, and handle escalated situations calmly while de-escalating tense conversations.

I also supported accuracy and efficiency through billing discrepancy resolution by working closely with the finance department to investigate and correct errors. In Walmart Online Grocery Pickup, I maintained accurate inventory records, used handheld scanners and computer systems to track inventory, and supported order fulfillment by locating items.

Previously, during my Cook/Prep work at Pizza Hut, I managed food inventory to minimize waste and optimize cost efficiency. I conducted regular equipment inspections to identify maintenance needs or potential hazards, bringing the same attention to safety and preparedness into every shift.