Deqa Ahmed
@deqaahmed
I support users with technical issues, cybersecurity, and customer-focused service.
SomaliaWhat I'm looking for
I'm currently supporting employees at Cagaarwayne with connectivity, printing, and other technical concerns across calls, chat, and email. I also help maintain network security through SSID authentication, encryption, disabled SSID broadcasts, and MAC filtering.
Previously, I managed customer service, product restocking, health and safety standards, and operational objectives at CC Restaurant, while also helping students create study plans and improve their English. I hold a Bachelor of Computer Science, an ISC2 cybersecurity certification, and occupational first aid responder training.
Experience
Work history, roles, and key accomplishments
Tech Support
Cagaarwayne
Jan 2023 - Present (3 years 8 months)
Provided technical support via phone, chat, and email, resolving connectivity, printing, and other issues. Ensured network security through SSID authentication, encryption, and MAC filtering.
Education
Degrees, certifications, and relevant coursework
Somali International University
Bachelor of Science, Computer Science
Bachelor of Computer Science degree from Somali International University, completed in August 2020.
Tech stack
Software and tools used professionally
Availability
Location
SomaliaAuthorized to work in
Job categories
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