Justin Bonilla

Performed audio evaluation and audio checks for AI audio quality and assurance, including peer reviewing and audio verification.

Assisted developers by finding and reporting bugs, created test plans for QA teams, and developed test suites, test cases, and testing issues. Identified testing issues and bugs and uploaded them to Azure DevOps.

Provided customer service to medical patients, enrolled members into new programs, disputed claims, educated providers, and kept track of transportation and pharmacy documentation.

Provided customer service by assisting customers via phone calls, chat, and email. Promoted to quality assurance, auditing and evaluating calls, providing honest scores, creating presentations, and training customer service agents.

Provided customer service via phone calls, chat, and email as a Tier 2 agent. Promoted to quality assurance, auditing and evaluating calls, creating presentations, and training customer service agents.

Completed secondary education with a focus on sciences and humanities.

Completed secondary education with a focus on sciences and humanities.

Pursued higher education at the National Autonomous University of Honduras.