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Deepak Mishra

@deepakmishra

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Dedicated Operations and Business professional optimizing costs and boosting productivity.

India

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I am a dedicated Operations and Business professional known for optimizing costs, streamlining operations, and boosting productivity. With a strong background in lean practices and a disciplined work ethic, I am committed to excelling in my field as an effective team player.

At Pidge Technologies Pvt Ltd, I have been responsible for defining, building, and executing last-mile delivery operations, as well as developing and implementing strategies to optimize delivery performance, cost, and quality. I have also built alliances and partnerships with other organizations and stakeholders, and worked as a part of project teams to plan and implement new initiatives.

During my time at Bundl Technologies Private Limited (Swiggy), I served as a Fleet Manager, overseeing all the operation and supply parts for Mumbai. I was responsible for the performance of delivery partners, sourcing and onboarding of delivery partners, and handling around 10 to 11 dark stores. I also worked on SOP and metric store level analyst reports, utilizing software and dashboards such as Ops DB, CMS DB, Redash, SnowFlakes, PowerBi, Warroom DB, OneView DB, Ubono IVRS, MS Power, and MS Excel.

Experience

Assistant Manager

Pidge Technologies Pvt Ltd

Defining, building, and executing last-mile delivery operations along with all the processes. Developing and implementing strategies to optimize delivery performance, cost, and quality. Building alliances and partnerships with other organizations and stakeholders. Working as a part of project teams to plan and implement new initiatives. Relationship building with existing clients to explore additi

Last Mile Strategy Planning Project Planning

Fleet Manager

Bundl Technologies Private Limited (Swiggy)

Looking after all the Operation and Supply parts for Mumbai. Responsible for Performance of delivery Partners. Work on the parameters of City Performance. Sourcing and Onboarding of Delivery Partners for Mumbai. Responsible for Payouts, Assets Management, and Operation Planning. Handling around a Team of 1000/1500 Delivery Executive. New Area Launches / Zone Extensions / Planning demand activity w

Operations Management Performance Management Onboarding Teams New Area Launches

Supervisor

Grab a Grub service Pvt Ltd

Area wise distribution with allocating Pin code delivery. Supervisions on Delivery head maintain bikers records daily IN and Out. Handling Customers complaints and issues regarding orders and customers satisfaction. Develop and implement safety guidelines/ in all aspects of supply chain E.g.-(Use of truck warehouse/ Hubs). Providing staff training & product knowledge to team members. Resolve issue

Distribution Customer Satisfaction Training

Store Operation Team Leader

Blinkit Commerce Private Limited

Implement plans to improve store performance for Promoters/ Brands. Campaigns of company product involving customers foot fall and customers counts. Monthly Inventory check to maintain healthy stocks management. Hygiene, cleanliness in store and following rules as per compliance. Customers complaints solving, responding to their needs. Ensures adherence to all SOP’s in the stores. Handling team of

Inventory Management Customer Management Teams

Operation Team Leader

Grab a Grub service Pvt Ltd

Plan and implement the overall supply chain strategy for the Fulfillment center. Right from Fulfillment Center to customers and leveraging our delivery centers, responsible for the execution of transportation. Develop key internal relationship with other departments including CS-customer care, vendors, corporate, quality and finance. Responsible for cost reduction of the transportation operations.

Supply Chain Management Transportation Relationship Management Cost Management Performance Analysis Quality