DaVon Nelson

• Infrastructure & Systems Oversight: Manage the full-lifecycle administration and reliability of the enterprise Microsoft 365 environment, core banking systems, and secure remote access technologies to ensure 24/7 availability for branch operations.

• Security Posture & Compliance: Execute security controls aligned with the CIS Critical Security Controls (CIS CSC) and NIST frameworks. Lead vulne

• Served as Engineering Lead for the team, providing formal mentorship and day-to-day technical direction to Six Tier 1, Four Tier 2, and Two Tier 3 engineers, standardizing service delivery and building team competency across a 200+ client portfolio.

• Authored technical documentation and strategic IT roadmaps that guide both internal team development and client infrastructure growth.

• Direc

• Led cross-departmental security governance initiative, coordinating remediation efforts across 6–10 system owners spanning IT, operations, and non-technical business units to close vulnerabilities and improve SLA compliance.

• Designed and implemented enterprise security workflows adopted organization-wide, ensuring strict adherence to NIST CSF and FFIEC regulatory standards.

• Built the dep

• Identified and rescued an abandoned $350K VoIP modernization project: proposed a self led six month delivery plan, negotiated project ownership with leadership, and executed end-to-end with zero
contractor support delivering $150K in annual recurring savings ahead of schedule and under budget.

• Supervised 1–2 Network Support Technicians through daily task assignment, project-based direction,

• Managed 80% of the regional support workload while eliminating a two-year technology refresh backlog, reducing pending endpoint deployments from 300 to under 20 through disciplined prioritization and throughput optimization.

• Architected a complete overhaul of the enterprise imaging and deployment process, increasing inventory system accuracy by over 90% and establishing a repeatable, scalable

• Served as the sole IT administrator responsible for all network, systems, and end user operations in a high-pressure laboratory environment, managing the full technology stack independently.

• Led a critical operating system migration from Windows XP to Windows 10, maintaining 100% operational uptime for legacy serial industrial equipment throughout the transition.

• Designed and deployed the

• Developed foundational technical triage and incident classification skills through high-volume hardware diagnostics and break-fix service delivery.

• Built professional client-facing communication competencies while managing hardware inventory, service lifecycle tracking, and customer escalation workflows.