Open to opportunities

david nguyen

@davidnguyen3

Message

I build governed AI systems that connect commerce, support, and ERP operations.

United States

Message

What I'm looking for

I'm looking to build governed AI, cloud, and systems integrations that improve commerce, support, and operational workflows, with opportunities to deliver production systems spanning agents, ERP, telephony, and data platforms.

I build governed AI systems that connect commerce, support, telephony, and ERP operations. In consulting, I deployed a production five-agent system with rollback controls, a 24/7 Voice AI assistant, and an MCP gateway that reduced API latency by 40–60%.

At Arch & Grain / MVSLabs, I built a headless Next.js storefront for 1,500+ SKUs and automated Shopify catalog ingestion. I also bring 15+ years of e-commerce operations and supply-chain leadership, including maintaining a 98%+ on-time fulfillment rate.

Experience

Work history, roles, and key accomplishments

Current

AI Solutions Architect & Systems Integrator

Current

Consulting

Jul 2024 - Present (2 years 2 months)

Built and deployed a production 5-agent system with governance controls, deployed a 24/7 voice AI telephony system, and engineered CI/CD pipelines with telemetry. Developed a Chrome extension to integrate Zendesk with Dynamics 365, reducing triage time by 35% and cutting ERP seat licenses.

Python Pydantic Google Cloud Run Vertex AI RingCentral Zendesk GitHub Actions CI CD Microsoft Dynamics 365 Chrome extensions MCP Pgvector Supabase BigQuery

Education

Degrees, certifications, and relevant coursework

Google

Certificate, Artificial Intelligence

Completed Google Cloud and Coursera certifications in AI Fundamentals, Machine Learning Operations for Generative AI, Introduction to AI Agents, and Google Workspace with Gemini.

Microsoft

Microsoft Certified Systems Engineer, Systems Engineering

Earned Microsoft Certified Systems Engineer (MCSE) certification covering enterprise systems, networking, client/server infrastructure, and directory services.