Darline Spencer

Managed complex personal injury cases, partnering with attorneys, healthcare providers, billing teams, and insurance adjusters to support case direction. Identified risks, maintained stakeholder alignment through consistent communication, and prepared structured reports and summaries.

Managed a high-volume utilization review case portfolio, reviewing trends and prioritizing work to support timely determinations. Collaborated with clinical and operational teams to align next steps and supported process improvements to strengthen workflow and consistency.

Provided staff relief across high-acuity units including Med-Surg, ER, PACU, cardiac cath, and IR, coordinating with multidisciplinary teams. Adapted quickly between units while maintaining quality, safety, and workflow consistency, including support for transitions to electronic documentation.

Continued audio-visual and administrative support within structured systems, maintaining strong documentation and operational consistency. Supported team-based field operations, contributing to readiness through standardized processes and equipment management.

Managed and categorized classified records using established military library systems, ensuring accuracy and correct handling of sensitive information. Maintained record security and accessibility to support structured information management in a high-accountability environment.

Served as an audio-visual technician and medical administration active duty, working within standardized systems that reinforced strong documentation and operational consistency. Supported field operations and established an audio-visual repair and procurement function with standard operating procedures to improve equipment readiness.

Coordinated remote wound care assessments, documentation, and treatment plans with care teams. Supported use of digital tools to improve communication while maintaining compliance with documentation and billing standards.