dare kaosy

Resolved over 300 complex customer and partner escalations weekly, reducing repeat complaints by 25%. Oversee a team of 8 support executives, achieving 95% adherence to service standards.

Handled 400+ weekly customer interactions across live chat, email, phone, and social media, achieving 95% First Contact Resolution. Resolved complex payment disputes and refunds with 98% SLA-compliant resolution rate.

Resolved 60–100 daily inbound and outbound customer interactions across multiple channels, achieving 95% customer satisfaction. Reduced repeat complaints by 35% through accurate resolution tracking.

Supervised and coached a team of 10 customer service officers, improving productivity by 30%. Supported implementation of ticketing systems that reduced average response time by 20%.

Managed high-volume customer complaints across multiple channels, achieving 98% resolution rate. Reduced complaint resolution time to 24–48 hours through structured follow-up and escalation management.

Pursued a Higher National Diploma in Business Administration, focusing on business management and administrative principles.

Completed a National Diploma in Business Administration, building foundational knowledge in business and administration.

Earned the Certified Customer Service Professional (CCSP) certification, demonstrating expertise in customer service.