Open to opportunities

Daphne Hart

@daphnehart

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Senior Technical Program Manager with expertise in cloud infrastructure.

Canada

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, with opportunities for growth and impactful project management.

I am a Senior Technical Program Manager with over 10 years of experience leading high-impact technical projects across telecom, fintech, and SaaS sectors. My career has been defined by my ability to manage cross-functional teams of up to 125 people, scale platform architecture, and modernize data systems while overseeing multi-million dollar programs. I am passionate about stakeholder alignment, cloud infrastructure, and agile delivery, holding both PMP and Scrum certifications.

In my current role at Tucows Inc, I direct enterprise-scale projects, including a company-wide platform modernization initiative that has significantly increased platform efficiency. My previous experience includes enhancing fraud prevention systems at Heritage Bank, where I integrated machine learning models to improve detection efficiency by 37%. I thrive in environments that challenge my leadership and technical skills, and I am committed to delivering exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Manager, Platform Architecture Projects

Current

Tucows Inc

Jan 2023 - Present (2 years 5 months)

Directed enterprise-scale projects across platform maintenance and re-architecture, overseeing programs valued at $3M - $8M. Led a 125-person team, increasing platform efficiency by 17% through optimized workflows.

Cloud Infrastructure Project Management Budget Management Agile Delivery Vendor Management Data Architecture

Project Manager - Event Stream Data Management

Tucows Inc

Mar 2022 - Jan 2023 (10 months)

Drove adoption of event stream metadata governance, streamlined metadata discovery, and oversaw platform transition and API migrations while managing vendor selection and budgeting.

Metadata Management API Management Project Management Vendor Management Budget Management Data Analysis Agile Delivery

Program Manager, Fraud Prevention Enhancement

Heritage Bank

Sep 2018 - Aug 2021 (2 years 11 months)

Led the redesign of the bank’s fraud prevention suite, integrating machine learning models to enhance detection efficiency by 37%. Managed multiple project streams with budgets exceeding $2M.

Fraud Prevention Machine Learning Project Management Risk Management Budget Management Stakeholder Management Software Development User Training

Project Data Analyst

Solarsoft Technologies

Oct 2015 - Sep 2017 (1 year 11 months)

Analyzed marketing data to improve social media KPIs and boosted team productivity through effective business needs analysis and reporting.

Data Analysis Marketing Analytics Productivity Reporting Team Collaboration

Project Manager

Solarsoft Technologies

Aug 2016 - Sep 2017 (1 year 1 month)

Delivered enterprise software projects ahead of schedule with significant productivity gains. Re-engineered processes to reduce paperwork and led automation initiatives.

Project Management Process Improvement Team Leadership Productivity