At Legal Intake Pros, I review quality audits and dashboards across multiple legal firms, checking intake performance, reporting accuracy, and compliance. I analyze call data, KPIs, marketing sources, lead attribution, and advertising creatives.
I partner with coaching and training departments to turn audit findings into actionable feedback. I also support agent development through structured evaluations and calibration, and contributed to standardizing quality frameworks across legal intake environments.
On an Upwork project for All calls technologies, I audited insurance campaign calls and publisher performance across Medicare, ACA, Final Expense, and Auto Insurance. I also contributed to improving the AI call classification system used to categorize customer intent and call outcomes.
