Dani Safford
@danisafford
Motivated Registered Health Information Technician with coding expertise.
United StatesWhat I'm looking for
I am a dedicated Registered Health Information Technician (RHIT) with hands-on experience in claims resolution, medical coding, and health records compliance. My journey in healthcare has been driven by a passion for supporting Medicare and Medicaid patients in high-volume settings, where I have consistently demonstrated my ability to contribute to efficient and compliant healthcare operations.
With a strong foundation in health information technology education and my RHIT certification, I am eager to leverage my skills in a mission-driven healthcare organization. My experience as a Customer Service Representative at Fallon Health has honed my abilities in managing complex inquiries and collaborating with cross-functional teams to enhance operational efficiency and member satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative, Level 2
Fallon Health
May 2022 - Present (3 years 3 months)
Serve as the primary liaison and brand ambassador for Fallon Health, delivering exceptional member and provider support while promoting a positive organizational image. Manage 60–80 inbound calls daily, resolving complex benefits, claims, and eligibility inquiries with accuracy and professionalism.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Healthcare Administration (HIT Concentration)
2024 -
Currently pursuing a Bachelor of Science in Healthcare Administration with a concentration in Health Information Technology. Developing a comprehensive understanding of healthcare operations and administration.
SCSouthwest Wisconsin Technical College
Associate of Applied Science, Health Information Technology
2023 - 2025
Completed an Associate of Applied Science in Health Information Technology, gaining expertise in health records compliance and medical coding. Developed skills in claims resolution and supporting Medicare and Medicaid patients.
SCSouthwest Wisconsin Technical College
Technical Diploma, Medical Coding Specialist
2022 - 2024
Earned a Technical Diploma as a Medical Coding Specialist, focusing on CPT, ICD-10-CM, and HCPCS Level II coding. Acquired practical skills in medical coding and health information management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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