@danikajensen
Senior Training Specialist at Geotab who developed partner curricula and delivered sales enablement on fleet electrification and fuel efficiency.
United StatesAt Geotab, I developed partner enablement curricula for Advanced Routing and Fleet Electrification & Fuel Efficiency, and designed sales enablement sessions that translated technical solutions into practical selling knowledge.
I also delivered virtual training and customized learning programs for customers and reseller partners. At ZAPPOS FAMILY OF COMPANIES, I provided one-on-one, on-the-job training to newly onboarded employees and coached them on service quality.
Work history, roles, and key accomplishments
Designed and delivered sales enablement sessions and partner curricula for fleet electrification and fuel efficiency. Developed customized training programs for external clients and delivered presentations at Geotab Connect.
Delivered virtual instructor-led training to customers and partners on SaaS platform features and best practices. Developed customized training agendas and materials to support client onboarding and learning.
Evaluated customer-facing interactions and documented quality assessments. Maintained quality performance reporting and participated in calibration sessions to ensure consistent standards.
Clark County School District
Jan 2018 - Apr 2018 (3 months)
Served as a substitute teacher, delivering instruction and managing classroom activities.
Doral Academy – Pebble Campus
Aug 2017 - Dec 2017 (4 months)
Taught English, developing lesson plans and fostering student learning.
Kelly Educational Staffing
Aug 2016 - Jun 2017 (10 months)
Provided substitute teaching and paraprofessional support in educational settings.
Zappos Family of Companies
Jan 2008 - Jul 2016 (8 years 6 months)
Provided customer support via phone, email, and live chat. Trained and mentored approximately 50 new employees, guiding observational learning and providing constructive feedback.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Criminal Justice
Bachelor of Arts in Criminal Justice from the University of Nevada, Las Vegas, completed in December 2007.
Certified Professional in Training Management (CPTM), Training Management
Certified Professional in Training Management (CPTM) certification, active and renewed through December 2028.
Software and tools used professionally
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